We are psychological and communications strategists who excel at innovative solutions for engagement, retention and behaviour change that increase organisational performance and profit.

Research and our own empirical evidence has proven that:

• Most ideas don't get acted upon.
• Most techniques or strategies that are taught as information never gets applied
• Most information presented is forgotten after 30 days if there is no follow up or reinforcement
• Behaviour change only occurs after 21-32 days

We have identified that organisations are experiencing significant challenges in three key areas …

Engagement

Customer: The inability to engage customers is a massive issue for business. The Economist Intelligence Unit recently study found this to be one of the key reasons for over 50% of all lost sales.

Culture: It is estimated that poor employee engagement resulting in increasing absenteeism and presenteeism is costing the economy and business billions each year.

Retention

Customer: Increasing customer retention is fundamental. It is the most cost effective and hard fought area of business success.

Culture: Employee retention and wellbeing is one of the priority factors that prevents optimal stability and growth within most business.

Behaviour

The missing link that underpins all success at the level of communication, engagement, retention and accountability is in attaining and sustaining positive behaviour change, and or behaviour stability and consistency.

We provide strategies, innovative thinking and the appropriate psychological and communication processes to connect with and leverage human behaviour in favour of your desired outcomes.

Put simply we help to create massive stickiness between your organisation and your customers, and your organisation and your employees.

We do this by enhancing the core psychological and emotional experience that people both want and need by identifying and deeply connecting the required human motivations, attitudes, beliefs and behaviours to where they need to be.

The result for your customers is an exciting evolution in their connection with your brand.

The result for your employees is an exciting evolution in their connection with your culture.

The Mind Institute delivers our systems and programs via cutting edge online interactive and integrated coaching platforms that are very simple in user experience, revolutionary in approach and extraordinary in effectiveness.

To find our all about our unique and innovative solutions for customer and employee engagement, retention and behaviour change please email: glen@themindinstitute.net or call +61 2 9909 8810 and you will be contacted within 24 hours.